Core Managed IT

Included Services

Core IT Management & Support

• Support for up to two managed devices per user
• Operating system and third-party application patch management
• Server patch management
• Remote support during regular business hours (8am–5pm, Monday–Friday)
• User account creation, modification, and access management
• Asset inventory and lifecycle tracking

Advanced Security & Identity Protection

• Managed Endpoint Detection and Response (EDR)
• Baseline Microsoft 365 / Google Workspace security configuration (no ongoing tuning, monitoring, or enforcement)

Monitoring & Alerting

• 24×7 device monitoring and alerting
• 24×7 server monitoring and alerting

Network Security Infrastructure Management

• Basic availability monitoring of the primary firewall or gateway device (up/down status only)
• Notification of detected connectivity outages affecting the site
• Escalation to the client-designated contact when network connectivity loss is identified

Support Model

• Managed Services include unlimited remote support during regular business hours and onsite incident response for system availability or operational restoration when remote access is unavailable.
• Devices beyond the included per-user limit may result in pricing adjustments in accordance with the Client Services Agreement.
• Services are subject to reasonable use as defined in the Client Services Agreement.
• After-hours support is available at preferred client rates.
• Project work, major upgrades, and migrations are scoped and quoted separately.

Billing Options

• Monthly recurring billing
• Annual prepay option available (one base month free)

Additional Notes

• Core Managed IT does not include active security monitoring, threat response, incident containment, or forensic investigation services.
• Core Managed IT is designed to provide reliable operational support and system stability and is not intended to address advanced security threats or formal compliance requirements.